> ## Documentation Index
> Fetch the complete documentation index at: https://developers.vendaze.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help, report issues, and monitor the status of the Vendaze API.

## Support channels

<CardGroup cols={2}>
  <Card title="Email support" icon="envelope" href="mailto:support@vendaze.com">
    For integration questions, authentication problems, or unexpected API behavior. We respond
    within 1 business day.
  </Card>

  <Card title="API status" icon="signal-bars" href="https://status.vendaze.com">
    Check real-time status for all Vendaze services including the API, authentication, and database.
  </Card>
</CardGroup>

## Before opening a support ticket

To help us respond faster, always include:

* The `request_id` from the error response (field `error.request_id`)
* The endpoint called and the HTTP method used
* The request body (without tokens or secrets)
* The HTTP status received and the full response body
* The approximate time of occurrence (with timezone)

## Response times

| Channel          | Hours         | Response time  |
| ---------------- | ------------- | -------------- |
| Email (critical) | 24/7          | 4 hours        |
| Email (general)  | Business days | 1 business day |
| Status page      | Always        | Real-time      |

<Note>
  Errors with status `500` are considered critical. Include the `request_id` to speed up the
  investigation.
</Note>

## Changelog

All API changes are documented in the **Changelog** tab. Follow it to stay informed about new features, deprecations, and bug fixes.